The FOD Collections (Fees on Delivery) feature allows merchants or shippers to request that predefined amounts be collected from the recipient in the event that a shipment is refused by the recipient.
It allows merchants or shippers to recover delivery costs even if the recipient does not accept the shipment.

What It Does  

• Applies FOD per Governorate: Merchants or shippers can set specific fees to be collected for each Governorate in the event that the recipient refuses delivery.
• Generates Cash Collection Requests: When the courier reaches the recipient’s address and the shipment is refused, the system automatically creates a Cash Collection Request.
• Tracks Collections: Merchants or shippers can monitor whether the FOD fees were successfully collected through their ShipBlu account.
  
  

How It Works  

• Go to the "Fees on Delivery" inside your ShipBlu account.
• Add the governorates you wish to activate the FOD service for, and define the amount to be collected in the event that the shipment is refused for each governorate added.
• The service will starting from the following business day.
• You can monitor FOD collections through the normal order tracking view.

FAQuestions

1. What if the courier fails to collect the FOD Amount?
   In the event that the courier was not able to collect the FOD Amount once the order was rejected, the merchant or shipper will only be charged for the standard RTO Fees. No additional charges will be applied.
2. Will COD Fees apply on the FOD amount collected?
   No, FOD Collections (and Cash Collection orders in general), are not subject to COD Collection fees.
3. How can the merchant track FOD collections?
   All FOD requests will appear under Orders → Cash Collection. Additionally, any delivery shipment that has an FOD request, will have a link at the top of the Shipment Tracking Card to the shipment's FOD request. 
4. Can merchants disable FOD after activation?
   Yes. The feature can be turned off anytime from the portal by deleting the entries for all governorates from the "Fees on Delivery" page inside the ShipBlu account.
5. Can the FOD amount per Governorate be updated later on?
   Yes. FOD amounts per governorate can be adjusted anytime from the portal by editing the fee of the governorate that needs to be updated. The update will apply starting from the following business day at 08:00am.
   
   
6. Will Destination (Governorate) Surcharge Amounts apply on FOD service fees?
   No, Destination (Governorate) Surcharge Amounts will not apply to FOD service fees.
7. Can FOD Collection apply if the courier didn’t reach the customer’s address (e.g., wrong address, unreachable customer)?
   No, FOD Collection only applies if the courier reaches the customer’s location and the order is refused in person.