With every new order leaving your store, ShipBlu sends a WhatsApp message to the customer containing the order details and options to manage the delivery.
This service makes it easier to communicate with your customers, makes the delivery process clearer and smoother, and at the same time reduces the chances of failed deliveries.

What does the customer get from the message?

• Order value: So they know the amount due before delivery.
• Flexible options: Confirm the delivery date, reschedule to another date, or cancel the order before it goes out for delivery.
• Prepaid orders: In this case, a QR code is sent to ensure secure delivery of the order.
• Download the myBlu app: To allow the customer to track all their orders linked to their phone number, in addition to enabling electronic payment.

How does your store benefit from this service?

• Increase successful delivery rates by involving the customer in choosing the most suitable delivery time.
• Reduce failed delivery attempts, save operational costs, and ensure order safety by avoiding repeated trips.
• Improve your customer experience by providing a clear and professional process.
• Facilitate payments through electronic payment options available via the myBlu app.
  
  

Cancellation feature: How it works and why it benefits your store

How does cancellation work?
The customer can easily cancel the order directly from the WhatsApp message:

1. Click on the “Cancel Order” option.
2. Confirm the cancellation.

This gives the customer a simple and flexible experience, while also helping your store make better use of resources.

Benefits of cancellation for your store

• Prevent failed delivery attempts before they even happen.
• Ensure the order’s safety, keeping it in good condition and returning it quickly to your store.
• Create the opportunity to resell the item to another interested customer.
• Provide your customer with a transparent and flexible experience, building trust in your store even when the order is not completed.