ShipBlu Shield Plans Terms & Conditions

 Please note that if none of the ShipBlu Shield insurance plans are selected, the maximum compensation for your orders in case of damage or loss is capped at EGP 500 per order or the declared collection amount on the order policy, whichever is lower, provided all compensation conditions are met.

You can check how to subscribe ShipBlu Insurance Plans through ShipBlu Shield Plans

Compensation Terms & Conditions

As a valued partner, we appreciate your adherence to these essential procedures to ensure the safety of your orders:

1. Proper Packaging: Compensation will not apply if orders are delivered to ShipBlu without proper packaging materials or without attaching the order policy to the designated section of the shipping bags. Improper handling may result in loss or damage, which will be entirely your responsibility.
2. Scanning Confirmation: The scanning of your order policies by our representative during pickup serves as proof that ShipBlu has received your orders. Any order not scanned is considered not received, and compensation conditions will not apply in this case.
3. Return Orders: For returns, damage or loss must be reported immediately upon confirmation (e.g., at the moment of receipt). ShipBlu will not compensate for delays in reporting (e.g., after the representative has left).
4. Client Reports: For claims of damage or breakage reported by your customers, ensure they notify you immediately upon opening the package after delivery. You must report such cases to ShipBlu within one day of delivery to the customer.

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  Reporting Claims:

  • Submit claims via email to help@shipblu.com, including your account manager if applicable. Attach photos of the order, the damaged product, and its packaging.
  • ShipBlu will investigate claims within a maximum of 14 days.
    
    Invalid Orders:
    You are fully responsible for:
• Prohibited items.
• Improperly or inadequately packaged items.
• Orders exceeding a value of EGP 10,000.
  
  
• No compensation will be provided for such orders, and ShipBlu reserves the right to make final decisions regarding them after investigation.

Prohibited Items

You agree not to include the following in your orders. Any violation will hold you solely accountable, including criminal liability, and may result in service suspension and legal action:

• Animals or plants.
• Perishable food or drinks.
• Stolen, illegal, or fraudulent items.
• Fragile items with inadequate packaging.
• Alcohol, tobacco, or smoking products.
• Items requiring official permits for sale or distribution.
• Explosives, flammable materials, or hazardous equipment.
• Drugs or controlled substances.
• High-value items exceeding EGP 10,000.
• Any other items prohibited by Egyptian law.
• Oversized orders exceeding 50cm x 60cm or weighing over 10kg.
• Improperly sealed liquids or unsafe packaging.

• For full details on packaging and terms, please refer to the ShipBlu Packaging Guidelines.