Action Center

This innovative tool is designed to empower ShipBlu merchants to actively manage and resolve failed delivery attempts on ShipBlu's platform, ultimately improving delivery success rates and minimizing return fees.

You can access the Action Center either through "Action Center" as below

The Action Center is structured into three main sections: Awaiting Action, In Progress, and Awaiting Rezoning.

Awaiting Action:

This section lists all orders with failed delivery attempts for various reasons:
- Wrong COD: you can update the Cash on the Delivery amount or opt for the order to re-enter the normal delivery cycle or be returned.
- Wrong Phone Number: you can update the customer's phone number or choose the subsequent action similar to the COD scenario.
- Customer wants to open the package: you can permit package opening or decide on further actions as above.

In Progress:

Features orders at the 1st, 2nd, or 3rd attempt of delivery.
Orders normally continue through their lifecycle but can be canceled and returned by your end.
This section will continue to display the order until it is either actioned by you, it goes out for the next delivery attempt, or it is marked as RTO.
Failure reasons for feedback in this section include issues like the customer’s phone being off, no answer, no one at home, or the customer rescheduling.

Awaiting Rezoning:

Lists orders labeled with attributes such as Governorate: NOGOV, City: NOCITY, or Zone: UNZONED.
Options for you include:
- Rezoning: A pop-up allows you to set the correct Governorate, City, and Zone.
- Cancel: Direct cancellation of the order.
- Cut-off time passed: Orders will be automatically canceled if beyond the cut-off time.