How to Create a Delivery Order

• Click on "Create Order" from the Dashboard.
• Choose "New Delivery Order" to fill in single delivery order details on ShipBlu portal.
• Click on  "Pickup from your location" so the courier can pick up the shipment from the registered pickup point. You will be able to choose the suitable pickup location from below "Select your pickup Location", in case there are multiple registered pickup points. On the other hand, you can click on "Counter DropOff" if you want to drop off the shipment at the hub nearest to your location.
  
  Customer Information & Address:
  --> Write the customer's full name, primary mobile number to which the SMS will be sent when the shipment is picked up. In addition, you can add an additional phone number to contact the customer in case there is an issue in the primary number.
  --> "Address Line 1" field should contain the building number and street name, and write any known landmarks in "Address Line 2".
  --> You can select "governorate", "city", and "zone" manually, or let the system detect automatically by activating auto zoning through the robot sign.
  
  Packages:
  
  --> - You will need to select needed "number of packages" will be needed to pack the item/s per shipment. Maximum package numbers per shipment = 4 packages/flyers, and maximum weight 10 KG.
  
  --> Flyers/Pacakges sizes:
•  Small (20x25 cm).
• Medium (35x40 cm).
• Large (50x45 cm).
• X-Large (50x60 cm).

--> In case the customer is allowed to open the shipment before paying its COD amount, you will need to click on "Allow open packages" to be activated. Open packages is only to check items without using/trying them or dividing the shipment.

--> Shipment should be marked "fragile" as shown below in case it can be broken during the shipping cycle. check Packaging Guidelines for more details.

--> "Cash on Delivery" field should include the total amount needs to be colleceted from the cusotmer upon the delivery (item/s cost + shipping fees).

More Information

--> You can write your reference number for the customer's order, if you have a unique number for each customer's order.

-->  Write the items' description to be shown on the AWB (Air waybill), in case the customer asks the courier.

--> Click on "Create Order".

• Shipment will be listed in "Delivery Orders" section, and its status is "Created".
• In order to pickup the shipment from your pickup location,  select the shipment as shown below, and click on "Request Pickup".
• Request should be made before 1 PM for same-day pick up, at least on one of the shipments will be 
  

•  Select the shipment as shown below, and then "Print Label". Make sure to put the AWB (Air Waybill) in the flyer's holder.
• AWB size should be A4 (21×29.7 cm)

Pickup Confirmation Note :: Make sure all shipments are scanned upon picking up them by first mile courier, and their status on ShipBlu portal is "picked up".