Help centre
How can we help?
Search the knowledge base for answers on shipments, pickups, returns and settlement.
Track a shipment
Expecting a parcel? Its tracking number is all you need for the latest status.
The tracking number is on the label, and in the SMS and email ShipBlu sent.
Browse by topic
54 articlesShipBlu Partners
All articles (47)FAQs
Accounts, pickups, delivery attempts, pricing, and what merchants ask most.
Financials
Transfer cycles and fees, your ShipBlu wallet, payouts and tax invoices.
Integrations
Connect a Shopify, WooCommerce, Magento or Zammit store to ShipBlu.
Policies and Regulations
Packaging rules, items ShipBlu can't ship, claims and Shield plan terms.
ShipBlu Unique Products
The analytics dashboard, Instant Payout, Shield plans and sub-accounts.
Shipping Services
Creating delivery, return, exchange and cash-collection orders, in bulk too.
ShipBlu Customers
All articles (7)Most read
- 1Detailed Timeline ( ShipBlu Tracking Tool)ShipBlu Partners
- 2Where's my package?ShipBlu Customers
- 3My order says "Out for Delivery", when will it be delivered?ShipBlu Customers
- 4ShopifyShipBlu Partners
- 5How to Create a Single Delivery OrderShipBlu Partners
- 6Claims ProcedureShipBlu Partners
Recently updated
- Zammit4 September 2026
- Woocommerce4 September 2026
- Where's my package?4 September 2026
- WhatsApp4 September 2026
- What is myBlu App?4 September 2026
- What is Maximum Cash Collection Amount Can Be Collected from the Customer4 September 2026
Still need help?
Having the tracking number or shipping account number to hand gets you to an answer faster.
Support opens again Thursday at 10:00.