ShipBlu Partners
47 articlesLast updated
FAQs
15 articlesCan I Use My Own Packaging Materials (Flyers)?
ShipBlu provides you with flyers from with QR code you can buy them from Supplies Shop. This QR code helps us to know the size of your flyer and calculate the correct shipping price on the system. Yo…How Can "Pickup Requested" be Applied Automatically?
With "Automatic Pickup, Return, Collection Request" in your ShipBlu account, Your newly created orders will be on "pickup requested - return requested - collection requested" status automatically. To…How can I cancel the order after it has been picked up by ShipBlu
You can cancel the order through your account on ShipBlu by clicking the three dots under "Actions" and then selecting "Return to Origin."How can I re-deliver the order to the customer?
Once the order is marked as "RTO" in the ShipBlu system by updating its status to "Return Order to Origin," and if the order is still at one of our hubs: * Create a new order with the same customer d…How is the order weight priced at ShipBlu
* The maximum weight allowed per order is 10 kilograms. * The dimensions of the items placed inside the package (flyer) should not exceed the largest allowed flyer size 50x60 cm, or a box is not exce…How Many times the order can be dispatched "Out for Delivery" to the customer?
* The order will be attempted for delivery up to three times within the available dates, starting from five business days after it is picked up from your warehouse. * To check the last available deli…How to Create an Account on ShipBlu
* You can start opening an account on the ShipBlu platform by clicking Start Shipping * After clicking the link, ShipBlu platform will open. Click "Start Shipping," then begin by filling out your per…How to Request Supplies/Packaging Materials
1. Click on "Supplies Shop." 2. Click the "+" icon to add the appropriate material size for packaging the products you are sending to your customer and specify the required quantity. 3. Click on "che…I need to Change my Pickup/Return Point
You can contact our Client Support team to confirm the coverage of the new pickup/return point and coordinate with the concerned department in ShipBlu. Reaching Client Support TeamIs "White Bag" available in ShipBlu?
Unfortunately, ShipBlu does not offer shipping using the "White Bag." However, ShipBlu provides a multi-packaging service for the same shipment, allowing up to 4 packages. This enables you to divide …Is It Possible to Receive My Collections in Cash Instead of Bank Transfer?
Cash collection is not available. However, ShipBlu offers transfer services through banks or electronic wallets such (as Vodafone Cash and similar services).Order Delivery Dates and Days
Order Delivery Schedule for Customers: * Delivery is available from Saturday to Friday starting from 10:00 AM to 7:00 PM. * The customer will receive a text message as soon as the order is out for de…Reaching Client Support Team
* For daily follow-ups, you may reach out to our Client Support Team via the live chat feature or by emailing us at help@shipblu.com. * Our support team is available from Saturday to Thursday, betwee…What are the serviced zones and the out-of-service zones?
You can check served and unserved zones from Served and Unserved zoneWhat is Maximum Cash Collection Amount Can Be Collected from the Customer
* The maximum collection amount for a single order is 10,000 LE. * A fee of 0.5% will be applied for collecting the shipment COD amount from the customer, starting from 1 LE up to 10,000 LE.
Financials
6 articlesBilling Days || Transfer Cycle and Fees
Transfer Cycle 1 (Up to 1,000 shipments monthly) * Cash Transfer Day: Every Wednesday * Your Cash Transfer will cover all funds collected during the previous week, from Saturday to Friday. Transfer C…Can I get electronic tax invoices?
Of course, you can obtain your tax invoices through ShipBlu by following these steps: * Log in to your ShipBlu account. * Click on "My Account." * Select "Account Details." * Choose the account type …Charge ShipBlu Wallet
You can deposit the desired amount on ShipBlu wallet to use it as a balance to bur materials or to cover shipping fees for orders with zero cash on delivery through: * Through "Finances", click on "O…How to Check the Price List on My ShipBlu Account
You can check your price list based on your monthly shipments with ShipBlu by: * Click on " Pricing" below " Account" as shown below. * Enter the required information (e.g., total number of orders to…How to Register a Payout Method for My Weekly Transfer
* Below "Account," click on "Finances", then " Payout Accounts". * Click "Add Payout Account." * Choose "Bank Account" or "Mobile Wallet", then enter your details. Make sure to enter your bank accoun…ShipBlu Wallet Refund
If you have a balance in your ShipBlu Wallet, you can request a refund through: * Below "Finances" click on "Overview". * Below "Wallet Balance" click on " Withdraw". * Enter the amount you want to w…
Integrations
5 articlesMagento
Install Plugin Click Magento Plugin to download. Requirements * Magento Version 2 * PHP >= 7.0 Installation 1. You can purchase the plugin from magento store then jump to step 2. Or if you want to do…Shopify
To start integrating Shopify with your ShipBlu account through: * Download ShipBlu App from Shopify App Store. * Click on "Integrations", then click on "Ecommerce Store". * Click on "Generate API Key…What are the Integrations tools
ShipBlu supports integration tools to streamline the process of creating your shipments on your account. Data integration tools are software tools that extract, merge, transform, and transfer data fr…Woocommerce
You can start activating the WooCommerce integration with your Shipblu account through: * Download the plugin from Woocommerce Plugin. * From your Wordpress dashboard, navigate to Plugins > "Add New"…Zammit
Go to ShipBlu’s Dashboard * Choose “Integrations” from the side menu * Copy the API Key * Paste the copied key into the API Key field in Shipping & Delivery tab after choosing ShipBlu as the courier …
Policies and Regulations
5 articlesClaims Procedure
Any issue must be reported within 24 business hours of its occurrence to verify its validity and assist you properly. ShipBlu applies a clear and structured policy for compensating merchants in the e…File a Claim
In the event that you have a problem with a shipment or package, please file a claim through our Support Portal to allow us to begin investigating the matter. Before submitting your claim, please mak…List of Forbidden Products that Can not be Shipped with ShipBlu
* Live animals and plants. * Perishable foodstuffs and beverages. * Stolen, illegal, or fraudulently obtained items, and any goods you are not authorized to order or ship. * Fragile or sensitive item…Packaging Guidelines
ShipBlu Shield Plans Terms & Conditions
Please note that if none of the ShipBlu Shield insurance plans are selected, the maximum compensation for your orders in case of damage or loss is capped at EGP 500 per order or the declared collecti…
ShipBlu Unique Products
10 articlesAction Center
This innovative tool is designed to empower you to actively manage and resolve failed delivery attempts on ShipBlu's platform, ultimately improving delivery success rates and minimizing return fees. …Analytics
The analytics module is designed to enable you to gain instant insights into the operational performance of your orders. This comprehensive tool allows you to track performance, monitor the location …Dashboard "Analytical Dashboard"
This update brings new metrics and usability improvements to give our merchants clearer insights into their business performance. Announcement Header This section highlights the latest updates in Shi…Fees on Delivery (FOD)
The FOD Collections (Fees on Delivery) feature allows merchants or shippers to request that predefined amounts be collected from the recipient in the event that a shipment is refused by the recipient…Instant Payout
This feature allows you to receive up to 80% of the confirmed collected COD for delivered orders, minus shipping and service fees, any amounts on hold, and any refunds. * You can initiate an "Instant…myBlu
* myBlu is a seamless tracking app that simplifies the way you monitor your shipments. With the benefit of ShipBlu’s state-of-the-art technology, your consignees, customers, can effortlessly keep tra…ShipBlu Shield Plans
ShipBlu offers insurance plans for your orders. You can subscribe to the ShipBlu Shield service by clicking on “Subscriptions,” then choose the package that suits you, click on “I agree to the terms …Sub-Accounts
The Sub-Accounts feature is designed to make life easier for merchants with multiple brands operating under one master brand. Why This Feature Was Created Previously, shipping from individual account…Try & Buy
"Try & Buy" feature allows you to offer you customers the option to partially receive a shipment. Customers can choose to keep one or more items from the shipment and return the rest at delivery. Thi…WhatsApp
With every new order leaving your store, ShipBlu sends a WhatsApp message to the customer containing the order details and options to manage the delivery. This service makes it easier to communicate …
Shipping Services
6 articlesDetailed Timeline ( ShipBlu Tracking Tool)
* Welcome to ShipBlu! We strive to provide the best logistics services to ensure your orders arrive quickly and safely. To help you track the status of your orders, * You can view the detailed timeli…How to Create a Cash Collection Order
ShipBlu offers a cash collection service by assigning a courier to reach the customer based on the registered order details to collect the required amount, and then to deposit it into your ShipBlu ac…How to Create a Single Delivery Order
* Click on "Create Order" from the Dashboard. * Choose "Delivery Order" to fill in single delivery order details on ShipBlu portal. Order * Click on "From pickup location" so the courier can pick up …How to Create a Single Exchange Request
You can create an exchange request if the order you want to return was previously delivered by ShipBlu: 1. Go to "Delivery Orders" and click on the three dots next to the order. Select "Pickup to Exc…How to Create a Single Return Order
* Click on "Create Order" from the Dashboard. * Choose " Return Order" to fill in single return order details on ShipBlu portal. Order * Click on "To my location" so the order shall be returned to yo…Upload multiple orders (Delivery, Return, Exchange, Cash Collection)
ShipBlu system allows you to upload multiple orders or cash-on-delivery requests more quickly by clicking "Create Order" and then selecting "Upload Multiple Orders." Autozoning Upload * Fill in the m…
